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Privacy policy

How we handle your personal data.

Privacy Policy

At House of Hospitality, we value your privacy and are committed to protecting your personal data. We process personal information in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

What information do we collect?

When you create an account for the House of Hospitality Community, we may collect and process the following information:

  • Your name and contact details (such as your email address);

  • The organisation you work for;

  • Your job title and any profile information you choose to add;

  • Information required to securely access your account;

  • Your communication and notification preferences.

In addition, we process information generated through your use of the community, including:

  • Participation in groups, events and activities;

  • Posts, comments and discussions you contribute to;

  • Messages sent through the chat and direct messaging features;

  • Documents or files you upload;

  • Your activity within the knowledge base and other areas of the platform.

Why do we process your data?

We use your personal data to:

  • Provide access to the community platform;

  • Ensure the platform operates securely and effectively;

  • Facilitate collaboration, knowledge sharing and networking among partners;

  • Keep you informed about events, projects, news and relevant developments;

  • Improve the quality, security and user experience of the platform.

Visibility within the community

The House of Hospitality Community is a private platform for affiliated partners. Information you choose to include in your profile, as well as content you share in groups, discussions or chats, may be visible to other members of the community. You decide which additional profile information you wish to share.

We encourage all members to be mindful when sharing confidential or privacy-sensitive information on the platform.

Data security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access. Access to personal data is restricted to authorised individuals who require it to perform their responsibilities.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your community account is deleted or deactivated, your personal data will be removed or anonymised, unless we are legally required to retain certain information.

Your rights

Under the GDPR, you have the right to:

  • Access your personal data;

  • Correct or update your information;

  • Request the deletion of your personal data;

  • Object to the processing of your data;

  • Request restriction of processing;

  • Receive your personal data or request that it be transferred to another organisation.

If you would like to exercise any of these rights or have questions about this Privacy Policy, please contact House of Hospitality using the contact details provided on this website.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation or developments to the community platform. The most recent version will always be available on the House of Hospitality Community website.